Effective Date: October 28, 2026

At Royzel, we aim to make checkout straightforward, transparent, and convenient for customers shopping for jewelry online. This Payment Policy explains the payment methods available through our website, how prices are displayed, and what customers can expect when completing an order.

By placing an order at Royzel.com, you agree to the applicable payment terms described below.

1. Accepted Payment Methods

Royzel accepts the payment methods displayed and available at checkout.

Depending on availability and eligibility, these may include:

• Major credit and debit cards
• Shop Pay
• Apple Pay
• Google Pay
• Other digital payment methods made available through our checkout

The payment options displayed during checkout are the most accurate indication of which methods are available for your particular order.
We do not guarantee that every payment method will be available for every customer, device, browser, or transaction.

2. Currency and Product Prices

All prices on Royzel.com are displayed in U.S. dollars (USD), unless otherwise clearly stated.
The product price shown on the applicable product page is the price presented for that item at the time of purchase, subject to any clearly disclosed applicable charges or adjustments.

Before completing your order, please review the checkout summary to confirm:

• Product prices
• Selected product options and quantities
• Applicable discounts
• Shipping charges, if any
• Applicable taxes
• Final order total

Any applicable taxes and other charges will be displayed at checkout where required.

 3. When Payment Is Processed

Payment processing depends on the payment method selected and the applicable payment provider's procedures.
When you place an order, your payment may be authorized or processed according to the selected method. An authorization does not necessarily mean that the payment has been fully captured.
Your order confirmation indicates that we have received your order. It does not change any payment processing requirements or guarantee shipment before the order has been reviewed and prepared for fulfillment.
If additional information is required to process an order, we may contact you using the contact details provided during checkout.

4. Payment Security

Royzel uses Shopify's online commerce platform and the payment processing services available through our checkout.
Payment information is handled according to the applicable platform and payment provider processes. We do not ask customers to send full payment card details, security codes, or passwords through ordinary email or social media messages.
For your security, please complete payments only through the official checkout at **https://www.royzel.com/**.
Customers should also protect their account credentials and avoid sharing sensitive payment information with unauthorized parties.

5. Payment Authorization and Order Review

Orders may be subject to payment authorization, fraud-prevention checks, and order verification.

An order may be delayed, declined, or canceled if:

The payment provider declines the transaction.
The billing or payment information cannot be verified.
A payment authorization cannot be completed.
There is a suspected unauthorized transaction or other legitimate security concern.
The product is unavailable or another issue prevents fulfillment.

If an order cannot be processed, we will take appropriate steps to communicate the issue using the contact information available for that order.

If a payment has already been collected for an order that is canceled, any applicable refund will be handled according to our Return & Refund Policy and the relevant payment provider's procedures.

6. Payment Declines and Checkout Issues

If your payment is declined or checkout does not complete, please consider the following steps:

1. Check that your billing information is accurate.
2. Confirm that your payment method is active and has sufficient available funds or credit.
3. Check whether your card issuer or payment provider requires additional authorization.
4. Try another payment method available at checkout.
5. Contact your bank or payment provider if the problem continues.

Please avoid repeatedly submitting the same transaction if you see a pending authorization or are unsure whether a payment has been completed.

For assistance with a payment-related issue, contact our customer support team.

7. Shop Pay Installments and Other Financing Options

Where Shop Pay Installments or another installment payment option is available, eligibility, payment schedules, fees, and other applicable terms are determined by the relevant provider.
Availability may depend on the customer's location, order amount, eligibility, and provider requirements.
Please review the terms presented by the provider before selecting an installment option. Royzel does not guarantee approval for financing or installment payments.

8. Discounts, Promotions, and Gift Cards

If a discount code or promotional offer is available, its applicable conditions will be presented with the offer or during checkout.
Some promotions may be subject to eligibility requirements, expiration dates, product exclusions, or other stated restrictions.
If Royzel offers gift cards, the applicable balance and redemption conditions will be presented with the gift card or during checkout.
Only valid promotional codes and gift cards can be applied to eligible purchases. Unless explicitly stated, discounts cannot be assumed to combine with other offers.

9. Refunds and Payment Reversals

Approved refunds are handled according to our Return & Refund Policy and the applicable payment provider's procedures.

Where applicable, refunds are issued to the original payment method. The time required for the funds to appear in your account may vary depending on the payment provider and financial institution.
If you believe you have been charged incorrectly, have received a duplicate charge, or need help understanding a transaction, please contact us with your order number and a description of the issue.
For complete return eligibility, refund conditions, and processing information, please review our Return & Refund Policy.

10. Billing Information

Customers are responsible for providing accurate billing and contact information when placing an order.
Incorrect or incomplete information may cause payment verification problems, processing delays, or order cancellation.
Please review your order details before submitting payment. If you identify an error after placing an order, contact our support team as soon as possible.
Changes to an order or billing information may not be possible once payment has been processed or fulfillment has begun.

11. Taxes and Additional Charges

Applicable sales taxes and other legally required charges are calculated and displayed during checkout where applicable.

Your payment provider or financial institution may impose separate charges, such as foreign transaction fees, depending on your account and its terms. Such charges are determined by the relevant provider and are not necessarily collected by Royzel.
Please review your checkout total before confirming your purchase.

12. Fraud Prevention and Unauthorized Transactions

Royzel takes payment security and the protection of customer transactions seriously.
We may review transactions that appear unusual or require additional verification. Where appropriate, we may delay or cancel an order to help prevent unauthorized purchases.
If you believe a transaction was made without your permission, contact your payment provider immediately and notify our customer support team.
Please do not send complete card numbers, card security codes, passwords, or other sensitive authentication details through email.

13. Changes to This Payment Policy

Royzel may update this Payment Policy when necessary to reflect changes in our business practices, payment services, checkout options, or applicable requirements.
Updates will be published on this page with a revised effective date. The version available on our website should be reviewed before placing an order.

14. Contact Information

If you have questions about payment methods, billing, checkout, or a transaction made through Royzel.com, please contact us.

Business Name: Royzel  
Website: https://www.royzel.com/  
Email: support@royzel.com  
Phone: +1 (843) 620-4771  
Business Address: 584 Marshgrass Blvd, Mount Pleasant, SC 29464, United States  
Support Hours: 9:00 AM–5:00 PM

When contacting us about an existing order, please include your order number. For your security, do not include complete payment card details or security codes in your message.

Thank you for shopping with Royzel. We appreciate your trust and aim to provide a clear and convenient payment experience.